Scenic City Plumbing Privacy Policy

Effective Date: 9.4.25

Your privacy is important to us. This Privacy Policy explains how we, Leap Service Partners, LLC dba Scenic City Plumbing and our family of companies (collectively, "we," "us," or "our"), collect, use, and protect your personal information.

This policy applies when you use our website at sceniccityplumbing.com (our "Site") or our products and services (our "Services"). By using our Site or Services, you agree to the terms of this Privacy Policy. If you are a customer, this policy is also part of your Customer Terms and Conditions.

1. Information We Collect

We collect information that can identify you, either directly or indirectly. The types of information we collect depend on how you interact with our Site and Services.

Information You Provide to Us:

When you use our Services, you may provide us with the following personal information:

  • Name and/or business name
  • Home and/or business address
  • Home, business, and/or mobile telephone number
  • Email address
  • Payment information, such as credit card, debit card, electronic funds transfer (EFT), and automated clearing house (ACH) information. (We do not store your Card Verification Value (CVV) after the initial transaction.)
  • Date of birth
  • Social Security number or Federal Tax ID
  • Emergency contact information (which may include personal information of others)
  • Details related to the Services we provide to you
  • Information about our customer and/or business relationship

Data Collected Automatically Online:

When you visit our Site or use our Services, we may automatically collect certain data, including:

  • Transaction Data: Information about when, where, and how a transaction takes place, including the devices and payment methods used.
  • User Data: Your browser type, Internet Protocol (IP) address, date and time of access, other websites you visited, and your approximate location.
  • Device Data: Your hardware model, operating system, unique device identifiers, and mobile network data.
  • Cookie Data: Small data files stored on your computer or device that help us remember your preferences, keep you logged in, and understand how you use our Site.
  • Other Internet Technologies: We use technologies like web beacons and pixels in our emails and on our Site to deliver cookies, personalize advertising, and measure user engagement.

Information from Other Sources:

We may also obtain information about you from other sources, such as:

  • Public and Private Databases: Demographic information like age, gender, household income, and job title.
  • Aggregated Information: Data gathered from our Site and Services combined with information from other online and offline sources. This information is considered personal information only if it can be reasonably linked back to you.

2. How We Use Your Information

We use your personal information to operate, improve, and market our business Services for the following purposes:

  • To Provide Services: To establish and manage your account, process your payments, and provide you with our Services.
  • To Communicate with You: To respond to your requests and comments. We may also send you communications about our business relationship with you, even if you have opted out of marketing emails.
  • To Improve Our Business: To review and improve our Services, develop new ones, and assess feedback to make our Site more user-friendly.
  • For Marketing and Advertising: To inform you about other Services that may interest you, unless you opt out. We may also use third-party advertisers to deliver our ads on other websites you visit.
  • For Security and Fraud Prevention: To protect us and our customers against error, fraud, theft, and damage to our property.
  • To Comply with the Law: To meet applicable legal or regulatory requirements.

Messaging Terms & Conditions

By providing your phone number and opting in, you agree to receive informational messages from the Company.

  • Message Types: Appointment reminders, service notifications, account updates, and related customer communications.
  • Message Frequency: Frequency varies depending on your interactions with the Company.
  • Message and Data Rates May Apply: Standard messaging and data charges from your carrier may apply.
  • Customer Support: For help, reply HELP or email us at info@leapservicepartners.com.
  • Opt-Out Instructions: You may opt out of receiving messages at any time by replying STOP, CANCEL, or UNSUBSCRIBE.

Your consent to receive messages is not a condition of purchase.

3. Your Choices and Rights

You have control over how we use your personal information.

  • Marketing Communications: You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any email. You can stop receiving text messages at any time by replying STOP, CANCEL, or UNSUBSCRIBE.
  • Cookies: You can set your browser or device to reject cookies and other tracking technologies. However, please note that some parts of our Site and Services may not function properly without them.
  • Notifications: Our Services may ask for permission to send you notifications on your mobile device. Granting this permission is optional, and our Services will still work if you decline.
  • Website Tracking: You may install utilities from independent software providers to limit the tracking of your browsing activity.

4. How We Protect Your Information

We take reasonable technical, operational, and administrative measures to safeguard your personal information. However, no method of storage or transmission is 100% secure.

Payment Security (PCI DSS Compliance):

We are committed to protecting your payment information in accordance with the Payment Card Industry Data Security Standard (PCI DSS). To ensure the security of your credit card and debit card information for future use, we utilize a secure, PCI-compliant payment processor.

This processor uses tokenization to store your card details in a secure vault. This means we do not store your full credit card number or sensitive authentication data (like the CVV code) on our systems. This approach significantly reduces risk and helps protect your data from unauthorized access.

Your Role in Security:

  • Secure Payments: For your security, please do not send credit card or bank information via unsecure email, fax, or voicemail. We strongly encourage you to use our secure online payment portal or provide this information by speaking directly with a representative.
  • Password Security: You are responsible for choosing a secure username and password for any payment portal account. You should keep this information confidential, use a unique password, and protect your computer and mobile devices against unauthorized access.

If Your Data is Compromised: If you have reason to believe that your personal information has been compromised, please contact us immediately using the information below.

5. Sharing Your Information with Third Parties

We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your data is used only to provide and improve our Services, comply with legal requirements, and communicate with you as described in this policy.

Third-Party Websites and Services:

This policy does not apply to information collected by our business partners and subcontractors who provide certain features of our Services. For example, we use third-party web applications for mobile security and home automation. When you use these features, you will be redirected to a third party’s website, and their privacy policy will govern any information you provide. While we may also access the information collected by these third parties, our use of that information is covered by this Privacy Policy.

Our Site may contain links to third-party social media platforms (like the Facebook "Like" button) and other websites. Your interactions with these services are governed by the privacy practices of the company providing them. We encourage you to review their policies before providing any personal information.

6. Updating Your Personal Information

It is important that the personal information we hold about you is accurate and current. You are responsible for informing us of any changes to your information. You can update your billing or other account information by contacting your local branch office.

7. Retention of Your Information

We will retain your personal information for as long as your customer account is active, as needed to provide you with access to our services, to comply with our legal obligations, to resolve disputes, enforce our agreements, and for marketing purposes.

8. Changes to this Privacy Policy

We may update this Privacy Policy at our discretion to reflect changes in our legal obligations or our data handling practices. We will post any revised version of this Privacy Policy on our Site. The revised policy will be effective immediately upon posting, and your continued use of our Site or Services confirms your acceptance of the changes.

9. Contact Information

For any questions about this Privacy Policy or our management of your personal information, please contact us:

Leap Service Partners, LLC dba Scenic City Plumbing, 6148 Dayton Boulevard, Hixson, TN 37343, info@leapservicepartners.com